FAQ

Questions About Orders & Shipping

Q: How accurate are shipping charges shown on my online order?

A: Shipping charges on RealFieldSports.com's website are estimates only. Actual freight charges for your order will depend on what you order and where you ship it.

If you order over - sized items such as ball carts or portable outdoor systems the freight probably will be higher.

If we are shipping to Hawaii or Alaska, you should definitely contact us for accurate freight charges. Our estimated shipping charges usually are fairly accurate. Sometimes, however, they differ significantly from the estimate. In this case, we will call to get an approval to ship your order. If you have any questions, please call or email us and we will provide you with an accurate shipping cost.



Q: Why doesn't my online order show the correct California sales tax? 

A: Like the shipping costs, the tax rates given on our website are estimates only. When we process your order, we will charge you the correct tax rate for your county. Currently, there is no sales tax is you live outside California. Some states are hoping to charge out-of-state sales tax in the future, and we will try to inform you about any changes that affect your order. 



Q: I placed an online order for a pair of shoes, size 12 or larger. However, I did not get the 12+ discounted price. 

A: The 12+ discounted price refers to the number of pairs of shoes you ordered, not their size. You would need to order 12 pairs of these shoes (in any combination of sizes) to get the 12+ discounted price. 



Q: I place an online order but was told an item was unavailable. Why?

A: Unfortunately, it is not possible for us to update the website automatically every time we run out of a product. We do apologize for this inconvenience and will update our website as often as we can to minimize the problem.